The biggest area that provides foreign currency inflow to our country is tourism. Tourism revenues are growing day by day. To create customer satisfaction for all kinds of businesses operating in hotels, motels, boutique hotels, holiday villages, cafes, restaurants and tourism, to take care of environmental conditions, to protect nature, to pay attention to food safety, to be sensitive about cleaning and hygiene, to have social responsibility for the services provided , to be sensitive to energy consumption, to provide quality services in short is extremely important.
Today, developed countries have the highest share in world tourism income. However, in the economies of developing countries, tourism sector is important in terms of foreign exchange inflow required for development. Because it can show its economic benefits in a short time. Our country has very rich cultural and historical values and unique natural beauties. It is one of the most important countries in the world in terms of tourism potential.
The biggest share in the tourism sector is in hotels. The fact that hotels provide world-class service and create customer satisfaction is not only important for their own profitability but also for the economy of our country.
HOTEQ 500 Hotel Quality Management System and Hotel Quality Certificate
The factor working in the tourism sector is very important because it is based on human labor. The main factor that produces and delivers the service is human. Because the production, marketing and customer satisfaction of the services in the tourism sector have abstract characteristics. The degree of satisfaction from a hotel is therefore different according to the expectations of customers receiving this service.
Because of this feature of tourism services, all tourism enterprises, including hotels, have to cooperate closely with each other. The poor service provided by a hotel affects other tourism businesses negatively. The HOTEQ 500 Hotel Quality Management System standard arises from this need and requires hotels, pensions, resorts and various accommodation facilities and tourist businesses to meet certain standards.
Businesses with HOTEQ 500 Hotel Quality Management System Certificate, or simply Hotel Quality Certificate, speak the same language as their customers and the conditions of the service they provide to the customers are in line with the service conditions that the customer understands and expects.
For more information about HOTEQ 500 Hotel Quality Management System standard and Hotel Quality Certificate, please contact TÜRCERT Technical Control and Certification Inc., managers and employees can apply.