Today, the importance of tourism sector is increasing day by day in economic, social and social terms. Globally, market and competition conditions are constantly changing and the tourism sector is therefore in a continuous and dynamic development. In this context, accommodation services are the focal point of the development of countries and special policies are implemented to protect this sector and increase competitiveness.
In terms of accommodation services, advertising, insurance, car rental and similar sales and after-sales services are developing in parallel and this sector has created a large scale indirect employment.
Accommodation services are the basis of the services offered by hotel businesses. Accommodation, overnight stay and meeting various expectations of the guests in a clean and comfortable environment are fulfilled within the framework of accommodation services.
The basic functions of the accommodation services are the reception, accommodation and separation of guests. In short, accommodation services are based on the purpose of a hotel's existence. These services occur mainly as front office and housekeeping.
Front Office services include making reservations, meeting visitors, fulfilling various requests throughout the stay, and leaving. Housekeeping is responsible for the cleanliness and maintenance of the rooms and the hotel. Housekeeping provides the necessary environment for the visitors to have a comfortable, comfortable and clean accommodation.
ISO 9001 Standard for Hospitality Services
The quality of the accommodation services plays an important role in the general perception of the hotel and the preference of the hotel again. Therefore, it is an area that tourism enterprises attach importance to. In general, accommodation services are a department in which many people work and have a very important function in the profit of the enterprise.
The front office and housekeeping services should work together and in harmony in order to provide quality and uninterrupted accommodation services. For this reason, in order to provide a quality and systematic service, hotel establishments attach importance to total quality management principles and ISO 9001 Quality Management System standards.
our organization TÜRCERT Technical Control and Certification Inc.also gives Accommodation Quality Certificate to the demanding enterprises. If you need more information about this document and ISO 9001 standards, our company's managers and employees are always ready to support.