Hospitals are the healthcare institutions that provide the highest level of patient-oriented, reliable and quality service in all health services they specialize in. All hospitals have to be in the forefront of patient and employee safety, to respect patient rights, to be sensitive to the environment, to be innovative and continuously self-developing organizations.
The responsibilities of the hospitals are to provide the best diagnosis and treatment services to the patients and to improve the quality of life. Patient safety and satisfaction must be above all else. It has to establish the most suitable working environment for the employees and provide security by reducing the possible risks in this direction. It has to be a team and cooperate with its employees. It has to raise the knowledge and skills of the employees and create a qualified workforce. Continuous improvement of all kinds of health services provided must follow technological innovations in this direction.
In addition to these, hospital management has to be sensitive to the environment and not be in a way to harm the environment. It must also comply with the current legal regulations.
All of these responsibilities are actually the requirements of ISO 9001 Quality Management System standards.
ISO 9001 Standard in Hospitals
All hospitals and health institutions operating today adopt the total quality management approach and try to provide diagnosis and treatment services in international standards.
In addition, hospitals that establish and implement ISO 9001 standards receive ISO 9001 Quality Management System Certification. This certificate, which was obtained after the audit studies of a certification body, is also referred to as the Hospital Quality Certificate in this sector.
With the implementation of quality standards, international patient safety is targeted in hospitals, continuity is provided in diagnosis and treatment processes, patient and family rights are protected, patient care, drug management and anesthesia and surgical applications are made at a high level.
In addition, a number of criteria specific to hospital management have been established. For example, patient safety, infection control and prevention, facility management and safety, employee qualifications and training, and information and communication management.
Everything about the hospital quality certificate, our establishment TÜRCERT Technical Control and Certification Inc., you can ask managers and employees.