As communication and computer technologies take place in human life, the concept of information technologies has emerged. Information technologies, including the acquisition, processing, transmission and reporting of information by individuals or organizations, and so on, have a significant impact on human life.
Knowledge has been important in every period, but today it has become easier to acquire, access and produce information thanks to the possibilities of information and communication technologies. Today, thanks to new technologies, it is possible to reach and use more information sources. Today, information is produced and disseminated with incredible speed.
When information technologies are mentioned, all technologies used for collecting, processing, storing, transferring information from one place to another, and all the tools used to process information are used.
Informatics, on the other hand, means that the information that people use in social, economic, social and technical communication and the basis of science is processed in a regular and logical way with the help of computers and similar electronic devices. Information is of value to the extent that it is accessible, reliable, accurate and of good quality.
What is ISO 20000 Information Technology Service Management System?
The fact that information technologies are used in more areas and being a rapidly developing technology increases the risks faced by enterprises. Businesses need to recognize this change and the risks associated with it and turn it into an opportunity. This is why businesses can compete in a changing business world.
Based on these facts, the International Standards Organization has developed the ISO 20000 Information Technology Service Management System standard. This standard provides guidance to IT providers in the following areas:
- How the business will meet internal and external customer expectations
- How to improve and improve their status and performance
- How to manage the necessary business processes
- What methods and how to apply when serving customers
The ISO 20000 standard is a process-based standard and can be easily integrated with ISO 9001 and ISO 27001 systems. Businesses that establish and implement this standard stand out in the competition by receiving ISO 20000 Certificate or IT Quality Certificate.
For more information about ISO 20000 standard and Information Quality Certificate, please contact TÜRCERT Technical Control and Certification Inc., managers and employees can apply.