For developing countries, tourism is an important source of income as economic benefits can be achieved in a short time. In order to obtain the expected benefit from tourism, new investments must be made on the one hand and the enterprises in this sector must be prepared in line with the expectations. It is very important for tourism enterprises to understand the values of the region well and apply the right strategies. Among the right strategies, especially the quality, health, food safety and environment that the customers emphasize are noteworthy. It is an obligation to provide services in accordance with the standards determined in order to create customer satisfaction and satisfaction.
To be careful about hygiene and cleanliness for hotels, boutique hotels, motels, holiday villages, restaurants, cafes and tourism businesses, to pay attention to food safety, to create customer satisfaction, to protect the environment and nature, to be sensitive to energy consumption, social responsibility hear, to provide quality services in short, is extremely important for all tourist businesses.
However, it is a separate need to prove all these efforts to customers.
our organization TÜRCERT Technical Control and Certification Inc.has designed the Seven Star Hotel Certification System that will add strength to the tourism sector by starting from such a need.
What is Seven Star Hotel Certification System?
Seven Star Hotel Certification System is designed to find all the different management systems that may be needed by all touristic enterprises and to make system establishment and certification works from one hand and it is a great opportunity for all kinds of tourism enterprises.
This system, designed by our organization, is based on seven different quality management system standards. These management systems, each of which is named in different colors, and the ISO standards and principles used as the basis are as follows:
- White Star Energy Management System (ISO 50001 Energy Management System)
This system helps the company to reduce greenhouse gas emissions, to fulfill its legal obligations, to trust the company in energy supply, to realize the energy targets of the enterprise, to implement energy policies and to reduce the energy costs of the enterprise.
- Red Star Food Safety Management System (ISO 22000 Food Safety Management System)
This system helps the business to define the risks related to food safety, to take necessary measures, to establish a discipline in production, to increase the market reputation of the enterprise, to increase competitiveness and to compete in international markets.
- Sarı Yıldız Customer Satisfaction Management System (ISO 10002 Customer Complaint Management System)
This system allows the company to analyze customer complaints, take measures for repeated complaints, retain existing customers, increase the brand value of the enterprise, apply a customer-centric approach to the solution of problems and increase the productivity of the enterprise.
- Mavi Yıldız Hygiene Management System (TS EN 13027) Food Production Hygiene and Sanitation Standard)
This standard serves to keep the cleaning and hygiene conditions at the highest level, to comply with hygiene rules when preparing food products and to protect the health of customers.
- Mor Yıldız Social Responsibility Management System (ISO 26000 Social Responsibility Management System)
This system helps the company to pay attention to the protection of the natural environment, increase its reputation and brand value in the tourism sector and gain superiority over competitors.
- Turkuaz Yıldız Environmental Management System (ISO 14001 Environmental Management System)
This system enables the enterprise to use natural resources more effectively, to comply with the regulations of both legal and international organizations, to gain respectability and reputation in this way, to obtain official permits more easily and to give more confidence to customers.
- Orange Star Quality Management System (ISO 9001 Quality Management System)
This system serves to meet customer expectations and needs, to comply with the necessary legal regulations and to increase customer satisfaction.
Tourism enterprises can set up these seven different management systems one by one depending on their needs or they can set up all of them together. In this way, Seven Star Hotel Certification System will increase the recognition, reliability and prestige of tourism enterprises in domestic and international markets.
What is Beyaz Yildiz Energy Management System?
Tourism enterprises must take care to save energy consumption during their activities, to control greenhouse gas emissions, to be sensitive to the environment and to comply with national and international legal regulations. The White Star Energy Management System standard is aimed at providing these.
The benefits of companies that implement Beyaz Yıldız Energy Management System in their businesses are as follows:
- Compliance with national and international legal regulations
- Saves energy
- This way costs are reduced
- Reduces greenhouse gas emissions
- Damages to nature are minimized
- Machine and equipment performance is easier to follow
- Business can benefit from government grants to increase productivity
What is Red Star Food Safety Management System?
People are now more concerned about food safety and are trying to protect against food hazards. Businesses need to take control of every stage of food production processes and prevent possible dangers in time. The Red Star Food Safety Management System has emerged from this need. Tourism enterprises must apply this standard in order to achieve food safety objectives. This standard covers both ISO 22000 Food Safety Management System and HACCP Hazard Analysis and Critical Control Points System principles and criteria.
Businesses implementing Red Star Food Safety Management System have the following benefits:
- Quality of products and services improves
- Business reputation increases
- Creates confidence in the sector
- Reduces errors and reduces costs
- Increases efficiency and quality of products and services
- The business gains superiority and competitive advantage over its competitors
- Increases the management efficiency of the business and makes quick and effective decisions
- Enables international markets
- All employees develop a sense of responsibility
- Business easily adheres to national and international legal regulations
Yellow Star What is Customer Satisfaction Management System?
In every sector, perhaps more tourism sector, customer satisfaction, customer satisfaction and customer relations are very important. The importance of customer satisfaction is indisputable both in terms of retaining existing customers and establishing long-term relationships with new customers. Yellow Star Customer Satisfaction Management System is a system designed for this purpose.
Yellow Star Customer Satisfaction Management System's advantages can be listed as follows:
- Businesses show that they care about their customers
- The way in which customer complaints are met, the method of evaluation and the ways of resolution are systematically determined
- Customer problems are handled fairly and quickly
- An advantage over competitors
- Ideal customer relationship management
- Customer complaints can be turned into an opportunity
What is Mavi Yıldız Hygiene Management System?
All establishments that are in contact with food in tourism establishments must determine critical control points for their offices, service buildings, surroundings, kitchens and dishwashers, toilets and showers, appliances, lighting and heating systems and storage areas, and comply with disinfection and sterilization rules. The aim is to protect and protect customers. Mavi Yıldız Hygiene Management System is a system that serves this purpose.
The benefits of the companies applying the Blue Star Hygiene Management System in their businesses are as follows:
- Businesses ensure that they are clean and hygienic in all respects
- Ensures reliable and high quality products and services
- Customer complaints are minimized
- A sense of trust is created in customers and business reputation increases
- The entity identifies risks that may arise due to physical, chemical or biological factors and takes precautions against it
- All employees develop a sense of responsibility
- Business easily adheres to national and international legal regulations
What is Mor Yıldız Social Responsibility Management System?
Tourism businesses must determine their obligations in terms of protecting and improving the environment in which they operate, protecting the natural environment while serving, providing quality services in line with the preferences of customers, respecting the rights and freedoms of employees, providing accurate and complete information to the public about the activities of the enterprise and supporting various health and art activities . Mor Yıldız Social Responsibility Management System supports companies in these matters.
The benefits of Mor Yıldız Social Responsibility Management System can be summarized as follows:
- Improve poor working conditions
- Supports the efforts of NGOs
- Social Responsibility can contribute to Mutual Funds
What is Turkuaz Yıldız Environmental Management System?
Organizations from each sector need to prevent or minimize the damage they cause to the environment. Legal regulations also force organizations in this direction. The situation is not different in terms of tourism enterprises. Turkuaz Yildiz Environmental Management System standard is a standard for tourism enterprises to protect the natural environment.
Turkuaz Yıldız Environmental Management System provides tourism businesses with the following benefits:
• Businesses show customers that they are under an obligation to protect nature
• Contamination during operations is controlled from source
• Confidence in customers is created
• The business gets some permits and authorization documents more easily
• Business wins reputation in national and international market
• Natural resources are used effectively
• Business costs decrease, productivity increases
• Business easily adheres to national and international legal regulations
What is Orange Star Quality Management System?
In order to meet customer expectations and needs, to provide products and services in accordance with legal regulations and to create customer satisfaction, it is necessary to avoid mistakes and prevent possible mistakes during activities. Only in this way can the quality of service be achieved. Orange Star Quality Management System has been prepared based on this approach.
The achievements of the companies applying the Orange Star Quality Management System in their enterprises will be as follows:
• A disciplined working environment is established in business
• The business operates customer-oriented and easily follows the demands and expectations of customers
• Increases business reputation and gains competitive advantage
• Customer portfolio expands
• The company selects suitable suppliers more easily
• Suppliers are more comfortable under control
• Decrease error rates, reduce costs and increase productivity
• Analyzes, measurements and evaluations related to activities are made easier
Seven Stars Hotel Certificate How to get?
our organization TÜRCERT Technical Control and Certification Inc.has prepared Yedi Yildiz Hotel Certification System standards with its own efforts in order to meet the standardization needs of tourism enterprises.
In order to increase their credibility, to maintain their reputation and to increase their recognition, tourism establishments need to establish the Seven Star Hotel Certification System in their businesses.
To do this, the business must first determine which management system (s) it needs, and then set up the system to start implementing standards. Then, after the contract to be signed with our organization, audit works are carried out and if deemed appropriate, documents related to the management systems requested by the enterprise are issued and delivered.
Our organization carries out the certification activities based on the authorization obtained from the relevant accreditation institutions.