Total Quality Management and ISO quality standards have so far been found to be applied in industrial enterprises. As a matter of fact, it is quite normal because the understanding and development of the quality concept started with inspection and control studies and then continued with quality assurance standards. In this process, physical products were predominantly used. Therefore, quality studies have always been handled with the production sector.
But now the service sector is very developed and expanded. As in the production sector, the concept of providing quality service and quality service has started to come to the fore in all areas of the service sector.
Banking sector is the largest working area of the service sector. The only way for the banks, which have an important place in the service sector, to succeed in the increasingly challenging conditions of competition is to provide quality service. Banks only increase their competitiveness, increase their market shares and gain reputation in the market only if they provide quality services. In the banking sector, customers can easily change banks and all banks are aware of the importance of finding new customers and protecting customers at hand. Creating customer satisfaction and loyalty is only possible with quality.
ISO 9001 Standard in Banking
In the service sector, it is very important for an enterprise to understand the quality level and to know how the service quality is perceived by customers. In order to improve quality, enterprises should give importance to quality measurement. In the banking sector, it is relatively easy to make such measurements. As the importance of customer satisfaction and customer loyalty concepts and their effects on each other were understood, banks started to attach more importance to improving the service quality.
With the improvement of service quality, money and time losses decrease and productivity increases. In this way, it is possible to provide better service with lower cost. More importantly, competitive advantage is created in the market and the bank's market share and reputation increases.
Banks that implement the ISO 9001 Quality Management System standard and obtain the ISO 9001 Quality Certificate are always one step ahead of their competitors. This document is sometimes referred to as the Bank Quality Certificate.
For more detailed information about Bank Quality Certificate, please contact TÜRCERT Technical Control and Certification Inc., managers and employees can apply.